The policy stated below applies to air scrubbers, dehumidifier accessories, air movers, and dehumidifiers.
To return the Alor Air product, the return period is limited to just 30 days for finished goods and 60 days for parts. The days are counted from the date the purchase was made from our local distributors or Alorair website. Discounted products and consumables cannot be returned.
You need to provide us with a proof that you bought the product from us. A serial or purchase number may be used. We will then advance the product return process. We will also inspect the product free of charge and get back to you within 4 days after we receive the return policy.
In the event it is established that the damage caused falls within the scope of warranty, (you may refer to warranty registration) we will replace or repair the product at our own expenses. If we don’t discover the cause of the defect or we establish that the defect is not within our scope, then we shall have the product replaced or repaired at the customer’s expense. In either of these conditions, the purchaser must pay the shipping costs. Note that it is necessary that the product should be in exactly the same condition it was received and it must also be in the original package.
If the buyer wants to cancel any order agreed and negotiated with our staff, the company will initiate a refund to the chosen way of payment.
The refund may take up to10 days before it is reflected on your statement. Notice that this may vary depending on the payment provider.
If the buyer is interested in exchanging the product bought from our distributors or Alorair website. We will listen and help. However, this is limited if the return is effected in 30 days the product was purchased. Any extra product expense will be refunded. However, the buyer must be ready to pay for shipping expenses.
The product to be exchanged must be in exactly the same condition it was received. It must also be in an original packaging.