Shipping Information

Same-day shipping on 100% of all in-stock orders placed by 5:00 PM (M-F).

Jon Don estimated shipping map

Free Shipping

Items eligible for Free Shipping will be shipped with no additional cost no matter the amount of your order. Free Shipping can be applied only for orders shipped within the Contiguous US.

 

We will also cover the shipping costs, including any hazardous material fee, for orders on qualifying items for an amount of at least $350.00 worth. In this case, you will only have to cover the cost of items not eligible for this program. This shipping policy also applies exclusively to orders shipped within the Contiguous US.

 

Same-day shipping

All in-stock orders placed before 5 pm (M-F) are shipped on the same day. Delivery is estimated in 1 or 2 days.

 

Store Pickup Not Available

Products that aren’t stored in our in-store warehouses are marked as “Store Pickup Not Available”. These items must be shipped directly to you. All items marked as “Store Pickup Not Available” are covered by our 30-day money-back guarantee.

 

If your order includes both “store Pickup Not Available” products and pickup available products, you can split it and pick up part of your orders in the store and have the remaining items shipped to you.

 

Shipping

All orders are shipped either local carriers or UPS. Our orders may be shipped via truck or airship services.

Airship services, UPS Next Day Air, and Second Day Air are available and will incur additional costs.

For orders shipped via truck, we can negotiate with truck companies to ensure you the most competitive rates available. You can also have us use a specific truck company (this may result in higher shipping costs for you). In this case, you can let us know this information at the moment you place your order. Your specified shipping method will become default in the future.

 

Hazardous MAterial Policy

Products classified as “hazardous” by UPS can incur additional shipping costs: an additional $32 per package if shipped via truck, and an additional $45 per package if shipped via air.

 

Some products classified as “hazardous” can only be shipped within a limited quantity. Also, some hazardous products are not available for Next Day or Second Day Air shipping options.

If you’d like to receive more information before placing your order for “hazardous” products, please contact us at the (302) 724 – 0197

 

Damage during Shipment

All claims and complaints about material, products, equipment damaged during shipment must be reported to the shipment company. We recommend retaining the original carton since it is often required as a part of the claim statement.

 

Shortage of Merchandise

In the case, you should receive an order that shows an item shipped, but the item is not included in the box, please contact us and notify us as soon as you can.